Tag Archives: Social Media

Business, Economy, Marketing

Not Marketing On Social Media? You’re Playing With Fire

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On my other website, Boston Auto Blog, I’ve discussed the importance of having a sound social media marketing strategy for car dealerships, but it’s essential for any industry. Over the past three months I’ve spent much time looking over companies’ social media strategies, while also taking notes on the businesses who aren’t taking social media platforms seriously. The findings were alarming for the businesses who weren’t consistently posting content, engaging with followers, or didn’t have any social media presence. We are now living in a time where marketing on Facebook, Instagram, and Twitter are vital, similar to when big conglomerates moved to neighborhoods, killing the small businesses off in the process.

As in the early days of the shopping mall and companies who could market, advertise, and mass produce products on a grand scale, new businesses who have the foresight of marketing on social media are stealing market share away from local perennial powerhouses. In 2015, it’s a friendly environment for young startups because they can use social media to their advantage as the virtual word of mouth. They can engage with followers even before their doors open, update their future customers on news regarding their startup, and already make an impact before their grand opening. The local stores with a strong tradition of being a great place to shop at is no longer good enough, especially if they’re not using Facebook or any other platform.

This year, there has been a new car dealership that’s moved into the local area. Months ahead of time they were posting updates and promoting their dealership with Facebook ads, so when the doors were finally ready to open, they had immediate customers. In turn, some dealerships in the area started scrambling and began promoting their Facebook fan page, but it was too late. The new dealership was not only promoting, they were also posting native content of their showroom, cars, nail salon, and memorabilia store. So far after 6 months since their grand opening, they’re by far the most popular dealership and have a following of over 8,500 fans on Facebook, which is more than dealerships who have been open for decades.

Traditional businesses who operate the old-fashioned way are playing a very dangerous game. By not going digital and updating their marketing strategy, they’ll get beat by the companies who are primarily marketing on social media. In fact, I haven’t seen one commercial from that dealership. Their popularity arose from word of mouth, social media marketing on Facebook, Instagram, and Twitter, and engaging with the local community. They were already a member of the neighborhood before the store even opened, and no one can deny that it had an impact on the local area.

Social media marketing will continue to help grow the companies who use Facebook, Instagram, and Twitter effectively, and will kill off the businesses who don’t take social media seriously. It’s already become apparent that this new dealership is taking business away from other showrooms in the area. For any company out there, the new kid on the block who is reaching out to the community should be putting fear in the hearts of the hometown boys who’ve owned the local turf for decades. You either update your marketing strategy, or you’ll be forgotten like the town diners and local stores that were eaten up by companies who could advertise on a mass scale.

Marketing on social media is serious. Without a sense of urgency, and not putting in the time and dedication to grow your Facebook, Twitter, and Instagram followings, you’ll be opening the door for others businesses who understand the importance of online marketing, and they’ll gladly take your customers away from you.

Business, Marketing

Instagram And Pinterest Will Change How We Shop

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Remember the days when you’d get a catalog in the mail, or you subscribed to a store and received online catalogs which influenced your buying decisions? With the existence of social media, and platforms such as Instagram and Pinterest, that’s all beginning to change. Pinterest, more than Instagram, has become the social media outlet where 32% of users plan to go buy what they pinned, while 30% said they’d take the next step in the buying process and purchase what they viewed on an online store, according to a recent study done by Millward Brown Digital. We’re slowly beginning to see changes in buying habits and behaviors, and it all starts with visualization.

Why are Instagram and Pinterest so compelling from a consumer’s standpoint? For industries such as home improvement, home decor, and clothing, visualization has become key to online marketing success. People who need new bath or kitchen fixtures no longer have to look through a catalog and find what looks good. On Pinterest, people can now see what those products look like in a bath or kitchen setting. They can visualize and see themselves in that room instead of being given a photo of the product with a white backdrop.

As the old saying goes, “A picture is worth a thousand words” and it can’t be more true for marketers and businesses on social media in 2015. The reason why Instagram is successful is because of the editing and filters done by users to make pictures really stand out. Not only are they great to look at, but they’re beginning to influence consumers in multiple industries. You’ve probably seen Millennials on Twitter sharing photos of cars, houses, and pictures of happy couples with the caption, “Life goals”. When did this all come about? Nice cars, houses with luxury interiors, and happy couples could always be found on television, in a magazine, or through a search engine. Why now has every 20-35 year old become enamored with pictures displaying luxury and happiness?

Pinterest, Instagram, and to an extent Youtube is where this craze for virtual visualization has come from. Similar to the days of the first movie with sound or first television that brought color to screens, people want more. Back in the early to mid 20th century people wanted sound and color to help make movies and television shows more appealing and easier to watch. Today Instagram and Pinterest have given consumers pictures with real life settings where they can see themselves owning that car, living in that house, or being happy with their significant other. That’s why Pinterest is seeing a combined 62% of users making buying decisions online, or being influenced to buy a product in the store. Those pictures are almost a trial version for consumers, where they can see what looks good in their house and if it’s worth purchasing to make their homes look the same as the one in the picture.

With all this being said, Pinterest and Instagram are opening the door for virtual reality and point of view videos. Instead of seeing someone in front a camera reviewing a product, first person videos is where the imagination of consumers goes one step further. If you’re interested in buying a car, you can find multiple car reviews on Youtube, with similar presenters all saying the exact same thing, with the same camera angles, and none of them can find a way to be different in any way.

However, Winding Road Magazine offers viewers point of view videos with a first person look behind the wheel. The sound systems they use make it possible for people to hear exactly what the driver is. Since the cameraman doesn’t say a word, viewers can put themselves in his shoes and imagine themselves in that car. With over 150,000 subscribers and over 50,000,000 views, Winding Road Magazine is well ahead of the curve when it comes to the next era of technology and social media marketing.

Visualization is becoming a major factor in buying decisions. If you’re posting pictures of your products with white backdrops, your content may not be as effective as the company who is using photos of their product in a real life setting, such as a living room or kitchen. Virtual reality will be made possible thanks to GoPro cameras and technology coming out next decade. More importantly though, right now in 2015, you must use Pinterest and Instagram to your advantage and give your customers exactly what they want; a visualization of your products.

Business, Economy, Marketing

Social Media: Killing Friendships, Or Building Stronger Bonds?

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You’ve probably seen videos or graphics showing the breakdown of socialization due to everyone looking at their smartphones constantly, or spending far too much time on social media. People crying out and spreading the word that social media, despite containing the word social, has destroyed interaction with our friends, families, and others around us. The campaigns that are out there to encourage Internet users to turn off their phones, shutdown their laptops, and other devices that connect us to the virtual world, are out there, but so often not listened to and falling on deaf ears. Little do these activists, if you can call them that, know that they’re the ones being left behind with a 20th century mindset in a 21st century world.

Taking a quick look back 15-20 years ago, kids used to be on the playgrounds, playing basketball at the park, or catch with a small group of friends. They’d have face-to-face conversations with each other, and if they were home, they’d call their friends on the home phone and schedule a get-together. Those were the days right? Maybe not so much.

In today’s world, what is going on? Kids are still playing basketball, baseball, and other sports, but not on their own, they’re usually part of a league (AAU, Little League, Pop Warner). Their friendships arise by playing on the field or court together, not because they live in the same neighborhood. When they’re home, they’re texting, Skyping, and FaceTiming each other constantly. But what about the kids, or even adults who didn’t join an official group that their parents or themselves signed up for, how are they still maintaining and growing friendships? Social media.

Car enthusiasts are joining Facebook groups, commenting on car magazine statuses, posting videos on Youtube that are reaching like-minded individuals, and sharing photos on Instagram that attract others who have the same interest. Through these resources, car meets such as Cars and Coffee have been created to bring an entire community of car enthusiasts together, and these car owners from all over the region likely had an online friendship prior to meeting face-to-face.

Their bond has been created by a common interest. This group is made up of people who probably don’t get along with others in their neighborhood, or go to school with a class that has no interest in cars. Instead of being left out, this group can meet on the weekends, chat on social media, and text each other. Friendships are no longer decided by geography or what school or neighborhood you live in. These people could live 50 miles away from each other, but will meet in the middle on weekends because of that friendship and mutual interest in cars.

Relationships are another aspect that people believe social media is getting in the way of, but is it really? Take a look at your friends and the relationships they are in with their significant other. They appear to have the exact same interests, doing activities together as if they were best fiends. Social media and their smartphones aren’t getting in the way of their relationship, and if they are, then are those two compatible? If not, that’s when the Internet and smartphones begin to dominate.

What we are seeing is the death of the traditional friendship, but the creation of a brother and sisterhood. Celtics fans are getting to know each other on Twitter, after a while of chatting on social media, they’re now meeting up before, during, and after games, and sharing that common fan-hood, creating a fan base that’s much closer than in previous generations. Instead of 18,000 Celtics fans who’ve never met before going to a game, there are now cliques and groups in each section who do in fact know each other. The fan experience has now become a bond and friendship, and not a collection of Bostonians watching their favorite team in the TD Garden.

The people and Facebook users who are complaining about the end of face-to-face interactions and loss of friendships, are now the victims of being last in their social network to realize where we’re heading as a society and how we interact with each other. People desire a friendship that shares mutual interest on a number of levels. Just because you go to the same school, work in the same office, or live in the same neighborhood, doesn’t mean you’re that great of friends. There needs to be more in common than that, and car enthusiasts, Celtics fans, and any other large group of hobbyists have seen that, and they’re joining other lilk-minded people.

As I said before, the only ones complaining about the “over-usage” of social media and smartphones are the last people to know and interact with people who share their same interest. In reality this isn’t anything new to mankind. All this really is are fraternity/sorority, after school programs, and sports leagues on a much grander scale that are being established via social media. Stronger bonds are being created, while the last remaining link is all alone waiting to assimilate with a group of friends who share the same passion towards a hobby.

Business, Economy, Marketing

Car Dealerships: Don’t Be Afraid To Use Social Media

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The name of the game is to sell cars, and what better way to do that than having an effective social media marketing strategy? Every other industry has hopped on board, and now it’s time for the auto industry to do the same. But what is really stopping dealerships across the country from branding and marketing their businesses to appeal to customers within their region? Unlike with TV ads, Facebook ads can target specific potential car buyers that live within walking and short driving distance of the dealerships that are advertising. So what’s the hold up?

First off, I’m just going to be straightforward. The social media accounts most dealerships operate are downright boring. You’re a business, not a virtual newspaper selling coupons every 3-6 months. Stop hard selling as if this is the 1950’s. One reason there is very little engagement with most dealerships’ social media pages is due to lack of trust. But more importantly, the content these accounts post aren’t worth reading or responding to. Instead of posting already used content by other dealerships that are selling the same brand, post unique content that shows off your showroom, best cars in your inventory, and interesting news or services that you provide.

Create a blog and share your content on your social media accounts. Tell possible car buyers why they should buy from you, why they should have their car serviced at your dealership, and explain the parts you use in the maintenance department to build trust and persuade car owners to come to you. Only posting when you have a sale or service special falls on deaf ears because you haven’t created good enough content that keeps people coming to your Facebook or Twitter page. They will inevitably glance or skip right over your post because 90% of your content is hard selling.

Post photos on Instagram. Herb Chambers BMW of Sudbury consistently posts pictures of BMW’s that are in their showroom. What 20, 30, or 40 year old doesn’t like a BMW M3, i8, or 435i Gran Coupe? You’re missing out by not posting on Instagram. The companies who are utilizing all social media platforms are increasing sales, but it’s their patience and determination that’s keeping them relevant because they’re posting good content that people want to see.

By being on social media, you’re in essence becoming an influencer. In studies, 27% of consumers are influenced by the cars they see on Facebook, Twitter, and Instagram. Because the pictures contain the car on the road, in the city, or in the woods, consumers can visualize themselves driving that car, or taking that same photo on their vacation. You’re giving social media users eye candy that they just might indulge in.

This doesn’t just apply to car dealerships, but businesses in every industry. You have to capture the reader’s attention by posting articles that are worth reading, post photos worth liking and sharing, and posting quality content that will show up on people’s timelines. By not using social media, you’re feeding the perception consumers have of your business or industry as a whole. You can change that by showing who you are, what products you sell (in this case cars), and why consumers should walk into your doors and not the competition down the street.

Business, Economy, Marketing

Car Dealerships: You Should Be Selling An Experience, Not Just The Car

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Even in the year of 2015, car buyers have a very negative perception of car dealerships. Go on Twitter, search the term “car dealerships” and you get many disgruntled consumers who aren’t happy about going to a dealership or spending any amount of time at one, even when they’re buying a new car. There are some tweeters who are complaining about the lack of free coffee or refreshments. At a few dealerships I’ve stopped at, I had the option of getting a bagel, coffee, and bottled water. Dealerships out there are missing out on a great opportunity to change the perceptions of car shoppers, and social media is the best way to create a positive vibe.

Mercedes Benz of Burlington, Massachusetts is about to reshape how consumers buy cars. While there are probably dozens of others in this state or across the country catering to and treating consumers like they really matter, many still haven’t caught on or marketed their upscale customer service specials. Mercedes Benz of Burlington feeds their customers with gourmet food and coffee, offers manicures, and car washes while they wait. Not only are the cars luxury and arguably best in class, but by treating their customers special, the word of mouth and the amount of referrals from happy car buyers will pay dividends in the short and long term.

If your dealership offers comforts that many potential car buyers don’t expect, you have to make that aware to them. You’re no longer just selling a car, you’re selling an experience. Jordan’s Furniture in Wakefield and Patriot Place in Foxboro were the beginning of a new trend, and they were far ahead of the curve. Bob Kraft doesn’t just own the Patriots, he owns an empire that is attracting fans, even during the offseason. Jordan’s Furniture draws customers despite the fact that some have no intention of buying furniture on that particular day. Mercedes Benz of Burlington, because of their special services and the treatment of their customers, will attract customers who probably were loyal BMW and Audi owners. This is the direction in which the industry is heading in.

You might ask, “How do we make potential car buyers aware of our high quality customer service?” The answer is simple. Use social media to your advantage. That’s where all your customers are, and by being friendly and acting human, you will change the perception car buyers have of car dealerships. That’s the biggest problem in the auto industry, lack of trust. You have to build that trust by posting quality and valuable content that makes customers engage on your social media pages. Show the friendly and comfortable environment your dealership offers. Post photos of your inventory and showroom. Give people visual appetizers so they’re comfortable when they walk into your doors.

Mercedes Benz of Burlington has got the right idea, and they’re executing to perfection when it comes to social media. They’re using all the major platforms and posting native content showing their best cars. You have to do the same or the dealership down the street who’s got a strong social media presence will steal your business. It’s 2015, it’s time to start marketing like it.

Business, Economy, Marketing

Social Media: You’re Personal Branding Every Minute Of Everyday

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What if I told you that at this very minute your personal brand and future career is being shaped? That every tweet, every status, every Instagram photo, and Snapchat picture you post today has an effect on how others perceive you tomorrow. I’m not just talking about your peers, but also employers, bosses, CEO’s, innovators, and big-time influencers. Your tweets are reaching someone, no matter how informative or silly they are, someone is reading them, and they’re not one of your followers. This is what at times is very hard for the mind to rap around, but social media can be your greatest asset, or the tool that gets you fired from your job, and possibly destroys your career.

Most of you have probably heard or read of someone getting fired for what they’ve said online. Last month, a teenage girl was fired from a job she hadn’t even started working at yet because she tweeted her disgust about working at the pizza shop. What you say can have dire consequences, which is why social media in most cases should be used with discretion and a sense of professionalism in mind. We’re living in a time in which everything we say on the Internet is documented and held under a microscope, and it’s time we start using social media the way it was intended.

Because trolls and childish commenters don’t deserve the light of day on a professional matter such as personal branding, I’m going to focus on how it’s essential to post mature and valuable content that will be worth reading and responding to. If you’re someone who takes professionalism and your career seriously, you’re going to prosper on social media because very few millennials are taking advantage of such a powerful tool that could change their lives around.

Companies and businesses are constantly searching on Twitter for content to respond to, retweet, and acquire clients and customers. Are you one of those tweeters who continues to write good and valuable content? Well keep it up because you will get noticed eventually. Take advantage of the voice social media has given to you and show the world (literally) what you know. Your tweets are reaching people across the country and in your own back yard.

When it comes to Facebook, are you engaging with your favorite fan page when they post content? Are you offering any valuable advice in the comment section, or giving a worthy response with your opinion that could change other’s perceptions? If not, start now. You can become an influencer just by consistently engaging on these pages, and who knows, maybe the social media department of these magazines or companies will take notice. Great content is never overshadowed because people will read it. Sometimes the responses aren’t aligned with your opinions, but you’re creating buzz and traffic for that fan page, and that’s important. Engagement and traffic is just as good as money for these social media pages, and if you’re bringing that in the right way, you have no idea where that might lead you.

There was once a time in which you had to apply for a job, seek out openings, and hope you offered more than the other applicants. Today, it’s the opposite. Companies and businesses seek you out. They want talent and young professionals who are ready for the work force. Admirable characteristics have become a lost art these days, but for those who still carry themselves like the people and professionals who came before them, they will find jobs and attract businesses and influencers to them and in essence, they also become influencers themselves.

It’s 2015. Millennials need to understand that every tweet, status, or blog post is their personal brand. We’re not Generation X or the Baby Boomers, our personal brand isn’t created the minute we step into the work force, it’s being built right now.

Twitter is an extremely powerful platform that could make anything we say go viral or reach people of importance. That’s why I recommend making accounts private if you have no regard for your own image and brand. The things I see people my age sharing on Twitter is outrageous and downright embarrassing. On the flip side, I see many people who are gifted with great talent and ability, but never use Twitter to their advantage or completely misuse it.

Social media, if used right, can propel your career to levels that people our age 20 years ago could only dream of experiencing. Our career’s fate could be sealed by one tweet or status, and that’s why Twitter should be used with discretion and professionalism.

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Blogging, Business, Economy, Marketing

Effective Social Media Marketing Starts With the Person Behind the Account

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Effective social media marketing all comes down to the level of intensity, passion, and love for the product, business, or service your company is offering. If you don’t believe in the product, are unsure whether it will sell, or have very little interest in what you’re selling, I can guarantee you will not see the results you are hoping for. A business owner, Youtube vlogger, blogger, or social media manager’s passion for what they’re selling, talking, or writing about is present in their work. If they love what they’re doing, it will be shown through the quality of their work.

The person behind the social media accounts, whether they’re the marketer or the business owner, take on the business’, blog’s, or website’s brand. That brand is constantly being shared through the statuses, pictures, and tweets, and the passion that the social media manger has for whatever is being sold or shared will ignite others to respond and take a closer look at what your company does or what your website talks about. Social media has become the face of the company’s brand. While you, along with what you post, is the heart and soul. If you write or share content that comes directly from the passion you have for the subject, you will get noticed.

This coincides with the amount of times you should post on your social media pages. People always ask, “How many times per day should I post content on my accounts?” My answer is, if you truly love and believe in what you’re selling, the number of times you post no longer becomes an issue because you’ll always find interesting content to share with your followers.

On Twitter, why are some entrepreneurs better at maintaining their large group of followers while others become the occasional tweeter who just shares content but nothing more valuable? Some would say lack of time, but if you truly love your business you most likely want to talk about it to anyone who wants to engage in a conversation. Who knows, you could learn something from your followers by listening to them and engaging in two way conversations.

Social media marketing really does come down to the passion you have for your business, service, or product. Being apprehensive and shy towards reaching out to potential clients and customers becomes less of a problem when your truly believe in what you’re offering to make their lives and businesses better. Just as when we were in school, we never put in the effort to do better in the subjects we hated or had no interest in. But those classes that made us think, be creative, and formulate new ideas were what got us through school.

Whether it’s a hobby or the line of work you do, social media is the tool that helps us reach out to like-minded individuals, clients, and customers who will walk into your store’s doors or buy your products online. It’s imperative that we use social media to our advantage and see a ROI that you’ll never get from traditional forms of marketing.